Help Center

Real Bed is more than a bed in a box. We craft each mattress at our own factory, cutting out the middle man even more than most manufacturers. Filled with more of the good (100% natural latex, wool, coconut fiber, organic cotton) and absolutely none of the bad (no petrochemicals, solvents, poly foams, off-gassing), it's the best natural latex mattress under $1000 you can buy.

The base for any great mattress is in the springs. They provide a lifetime responsive surface for all types of comfort padding like latex or polyurethane foams.That's why we make the very best pocketed coil spring unit in our own factory and don't buy off the shelf units found in other mattresses. A base of just foam does not provide the durability, pressure relief or response of springs found in a Real Bed. Even with multiple layers of foams. For comfort padding Real Bed uses latex to provides cool, durable support. Memory foam and other petroleum based foams found in other mattresses have chemical content and tend to produce heat when in contact with a sleeper. Latex is natural, comfortable and has a far longer life than other foams.

Proper care is important for keeping your mattress pristine throughout it's life. We recommend using a waterproof, oil proof mattress protector. Moisture from your body and the environment can get trapped in the upholstery of the mattress, causing it to compress over time. A mattress protector guards against this. We also recommend frequent rotation of your mattress, to achieve even wear. To do this, rotate your mattress from head to foot. In the beginning, do it as often as is practical. After, once a quarter will suffice.

Real Bed is a complete mattress that can be used with or without the Real Bed Topper. The Real Bed Topper should be used on any existing mattress as an extra layer of comfort. The Topper is not for use alone. While the Real Bed mattress is suited for the widest variety of sleepers, the addition of the Real Bed Topper can accommodate those who like an extra layer of softness.

Natural latex mattresses are better for your health and the environment. Naturally cool, breathable and anti-bacterial, our latex us manufactured using the most eco-friendly methods possible. Latex offers an overall healthy sleep. A natural foam, it is extremely resilient and superior to other foams in relieving pressure points.

There are no chemicals or solvents used in a Real Bed mattress.

Real Bed is extremely environmentally friendly, we make sure of it. We use only materials that are certified to stringent EU standards, surpassing even US compliance. 

Many foams, solvents and glues used in mattresses are made from petrochemicals and there is a great debate to whether the off-gassing from these foams is harmful. We avoid any potential issues by using natural latex and avoiding the use of solvents and glues :)

Real Bed is not 100% organic, but is made with all natural and organic materials that are rigidly environmentally friendly and inert. It's truly safe, environmentally friendly, green mattress at a better price.

Yes, as long as your bed has proper support, it will work with Real Bed. You need to make sure the surface the mattress rests on is either solid, or has slats that are less than 2" apart. Queen and King beds should also have a center support that touches the floor.

Any sheets bought in the past 5 years or should fit Real Bed. If you are concerned your sheets will not fit, consider purchasing "deep pocketed" sheets.

With proper care, your mattress should last ten to fifteen years. Proper care would include using a waterproof mattress protector, rotating your mattress, and having proper support for your mattress.

The very best place to try a Real Bed is in your home. Laying on a bed for a short period in a mattress showroom doesn't offer real insight into the long term comfort.

All Major Credit Cards, Visa, Mastercard, American Express, Discover and Pay Pal. Financing is available through our partner Bread. Easy and fast, apply on any product page or find your rate here.

Yes we offer Bread financing for any of your purchases. The application can be found throughout our site.

Taxes apply in New York, New Jersey and Pennsylvania.

We offer free delivery to most U.S. addresses. Contact us for quotes for Alaska, Hawaii or international deliveries. White glove delivery is $150 to most locations.

We ship to most addresses U.S. addresses in the contiguous 48 states. Shipment to remote locations, off mainland, Hawaii, Alaska, Canada and international addresses is easily arranged (submit a call back form for a quote).

Items that are in stock are ready to ship within a few days. Delivery is standard 3-7 days based on location. When you add an item to your cart, availability is shown next to each item on your order.

We have a few shipping partners we use to get your mattress to your home as quickly as possible. In most cases your mattress will be shipped to your door in a few days. Get a friend to help you unwrap. It's simple and easy.

Shipping to the contiguous 48 states is free. Contact us if you are shipping to Alaska, Hawaii or international locations for more information. White glove delivery may be available depending on your location. Submit a call back form here for a quote.

Once all of the items have shipped, our delivery partner will send you an email with your order info and how to track. If you have any problems or have other questions please contact us here.

If our delivery partner can accommodate a specific delivery time they will offer you that option in the email they send to you. If you still need help please contact us here.

We want you to be comfortable and our no hassle 100 Day Comfort Trial guarantees it. If you are not comfortable on your Real Bed mattress simply contact us within 100 days of delivery for a refund. Any original delivery charges or service charges are non-refundable. The 100 day trial does not apply to Real Bed Toppers purchased without a Real Bed Mattress.

All new mattresses require a period of adjustment. Your body is accustomed to your current sleeping surface and a change will require your body to adapt. Often it takes a week or more to adjust to the new surface to see the positive benefits.

Yes we recommend a mattress protector to increase the life of your mattress. It is also required to use one for the 100 day comfort trial.

To cancel an order fill out a call back request here.

To find out about a refund, please fill out a call back request here.

To schedule a return please fill out a call back request here.

If your order is delivered damaged you should contact us immediately and we will arrange for a replacement at no additional cost. To exchange a mattress please see our 100 Day Mattress Comfort Guarantee (above) as it would apply.

Return items must be unused and in original condition. Any original delivery charges and service charges are not refundable. Additional return fees may apply in remote delivery areas.

Every Real Bed comes with 25 year full replacement coverage against spring breakage and a 10 year pro-rated warranty against other defects including any physical flaw in the mattress that causes the cushioning material to degrade despite normal usage and proper handling and body impressions exceeding 1.5" on an otherwise not worn out mattress. There is no warranty for the Real Bed Topper. If a mattress and topper are purchased together, the warranty applies to the mattress only.

Please contact us here to schedule a call back regarding any warranty issue.

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