Frequently Asked Questions


PRODUCT

Who Makes Real Bed?

Real Bed is designed and made in the U.S.A. by our parent company Charles P. Rogers, America's premier bed makers since 1855. All Real Bed mattresses and toppers are made in the Rogers factory located in East Rutherford, New Jersey.

Who should is Real Bed suitable for?

Real Bed bed is a high quality natural mattress that is suitable for most sleepers. If you are older or have special comfort needs due to illness or health conditions, you should consult with the sleep specialists at Charles P. Rogers for additional guidance. Click here to visit or chat with a sleep expert.

How do I unpack and set up a Real Bed?

No ordinary mattress, the Real Bed mattress is heavy because it's filled with great things. Get a friend to help and have some fun. 


If you purchased the topper, simply lay that on top of the mattress. The non-slip topper bottom makes it good to go as easy as that. It only takes minutes and you'll be sleeping better that night! You can see the video here.

Do I need to use Real Bed with a box spring?

You can use a Real Bed on any surface that has suitable support. It acceptable to use on an existing, quality box spring or foundation less than three years old. A platform bed or adjustable bed frame can also be used if the spaces between slats do not exceed 2” and run the entire length of the frame. Queen and King beds should also have a center support that touches the floor.


If you'd like to order a new box spring, fill out a contact form here to receive a quote from our parent company Charles P. Rogers.

Can I use Real Bed mattress on a platform bed?

Yes, as long as your bed has proper support, it will work with Real Bed. You need to make sure the surface the mattress rests on is either solid, or has slats that are less than 2" apart. Queen and King beds should also have a center support that touches the floor.

What's the difference between Real Bed and Real Bed Topper?

Real Bed is a complete mattress that can be used with or without the Real Bed Topper. The Real Bed Topper can be used on any existing mattress as an extra layer of comfort. The Topper is not for use alone. 


While the Real Bed mattress is suited for the widest variety of sleepers, the addition of the Real Bed Topper can accommodate those who like an extra layer of softness.

Where can I try a Real Bed in person?

The very best place to try a Real Bed is in your home. Real Bed was designed to be the most comfortable natural mattress for the widest variety of sleepers saving you a trip to a mattress store. 


You can however try a Real Bed in person if you are located near one of our parent company Charles P. Rogers locations. 



CHARLES P. ROGERS LOCATIONS


New York City Factory Showrooms


26 West 17 Street, between 5-6 Avenues, in Manhattan.

Telephone: 212-675-4400. Showroom Hours (Eastern Standard Time)

Daily 9-8, Saturday 10-7, Sunday 12-6

 

Locate NY showroom at 213 East 59 Street showroom thru google map

213 East 59 Street, between 2-3 Avenues, in Manhattan.

Telephone: 212-675-4400. Showroom Hours (Eastern Standard Time)

Daily 9-8, Saturday 10-7, Sunday 12-6.

 

Locate King of Prussia store thru google map

New - King of Prussia Mall (next to Starbucks)

Upper level courtside of mall near Bloomingdales

690 W Dekalb Pike, King of Prussia, PA 19406

Store No. 2090

Telephone: 800-272-7726.Showroom Hours (Eastern Standard Time):

Mon-Sat 10-9, Sun 10 -6.

 

New Jersey Factory Showroom and Warehouse Outlet

300 Route 17 North, East Rutherford, NJ 07073

Telephone: 201-933-8300. Showroom Hours (Eastern Standard Time):

Monday through Friday 9-6, Saturday 9-7.

Closed Sunday.

What makes Real Bed different?

Real Bed is more than a bed in a box. We craft each mattress at our own factory, cutting out the middle man even more than most manufacturers. Filled with more of the good (100% natural latex, wool, organic cotton) and absolutely none of the bad (no petrochemicals, solvents, poly foams, off-gassing), it's the best natural latex mattress under $1000 you can buy.

Why buy a latex mattress?

Natural latex mattresses are better for your health and the environment. Naturally cool, breathable and anti-bacterial, our latex us manufactured using the most eco-friendly methods possible. Latex offers an overall healthy sleep. A natural foam, it is extremely resilient and superior to other foams in relieving pressure points.

What is the difference between springs, foam, latex, memory foam?

The base for any great mattress is in the springs. They provide a lifetime responsive surface for all types of comfort padding like latex or polyurethane foams. That's why we make the very best pocketed coil spring unit in our own factory and don't buy off the shelf units found in other mattresses.A base of just foam does not provide the durability, pressure relief or response of springs found in a Real Bed. Even with multiple layers of foams.For comfort padding Real Bed uses latex to provides cool, durable support. Memory foam and other petroleum based foams found in other mattresses have chemical content and tend to produce heat when in contact with a sleeper.Latex is natural, comfortable and has a far longer life than other foams.

How do I care for my mattress?

Proper care is important for keeping your mattress pristine throughout it's life. We recommend using a waterproof, oil proof mattress protector. Moisture from your body and the environment can get trapped in the upholstery of the mattress, causing it to compress over time. A mattress protector guards against this. We also recommend frequent rotation of your mattress, to achieve even wear. To do this, rotate your mattress from head to foot. In the beginning, do it as often as is practical. After, once a quarter will suffice.

Are there any chemicals in Real Bed mattresses?

No. There are no chemicals or solvents used in Real Bed mattresses.

Is Real Bed environmentally friendly?

Real Bed is extremely environmentally friendly, we make sure of it. We use only materials that are certified to stringent EU standards, surpassing even US compliance. 

Is Real Bed 100% organic?

Real Bed is not 100% organic, but is made with all natural and organic materials that are rigidly environmentally friendly and inert. It's truly safe, environmentally friendly, green mattress at a better price.

What type of bed do I need for a Real Bed mattress?

Real Bed will work on an adjustable bed frame, on a quality box spring or on a platform bed with slats no father than 2" apart. 

What is the difference between springs, foam, latex, memory foam?

The base for any great mattress is in the springs. They provide a lifetime responsive surface for all types of comfort padding like latex or polyurethane foams. That's why we make the very best pocketed coil spring unit in our own factory and don't buy off the shelf units found in other mattresses.A base of just foam does not provide the durability, pressure relief or response of springs found in a Real Bed. Even with multiple layers of foams.For comfort padding Real Bed uses latex to provides cool, durable support. Memory foam and other petroleum based foams found in other mattresses have chemical content and tend to produce heat when in contact with a sleeper.Latex is natural, comfortable and has a far longer life than other foams.

Will my sheets fit my mattress?

Any sheets bought in the past 5 years or should fit Real Bed. If you are concerned your sheets will not fit, consider purchasing "deep pocketed" sheets.

How long will it take for my mattress to settle in?

Your mattress will settle in over a period of about 30 days. Remember that your body may take a period of time to adjust to proper support. 

Why isn't my mattress the correct height right away?

Your Real Bed mattress will take 24 hours to regain its full height after being unpacked. You can sleep on it as soon as you unpack it but the mattress will take a few days to fully recover.

ORDERING & SHIPPING

What payment methods do you accept?

All Major Credit Cards, Visa, Mastercard, American Express, Discover and Pay Pal. PayPal financing is also available by clicking on the pop up.

Do you have financing?

Yes, we offer PayPal financing for any of your purchases. The application can be found throughout our site at the bottom of the page.

Is there sales tax on my order?

Taxes apply in New York, New Jersey and Pennsylvania.

How much does shipping cost?

We offer free delivery to most U.S. addresses. Contact us for quotes for Alaska, Hawaii or international deliveries. White glove delivery is $199 to most locations.

Where do you ship?

We ship to most addresses U.S. addresses in the contiguous 48 states. Shipment to remote locations, off mainland, Hawaii, Alaska, Canada and international addresses can be arranged. Please submit a call back form for a quote.



When will I get my mattress?

Items that are in stock are ready to ship within a few days. Delivery is standard 3-7 days based on location. When you add an item to your cart, availability is shown next to each item on your order.

What shipping service do you use?

FED-EX ground. Your mattress will be shipped in a box to your door in a few days. Get a friend to help you unwrap. It's simple and easy.

Do you ship to Canada?

We currently serve the contiguous 48 states. If you'd like to ship to Canada please submit a contact form here to receive a quote.

How can I track my order?

Once all of the items have shipped, our delivery partner will send you an email with your order info and how to track. If you have any problems or have other questions please contact us here.

Can I schedule a delivery time?

If our delivery partner can accommodate a specific delivery time they will offer you that option in the email they send to you. If you still need help, please contact us here.



Do you remove my old mattress?

Currently, due to Covid-19 we are unable to remove your old mattress. 1-800-GOT-JUNK for easy removal.

RETURNS + EXCHANGES

How does the 100 day trial work?

We want you to be comfortable and our no hassle 100 Day Comfort Trial guarantees it. If you are not comfortable on your Real Bed mattress simply contact us within 100 days of delivery for a refund. Any original delivery charges or service charges are non-refundable. The 100 day trial does not apply to Real Bed Toppers purchased without a Real Bed Mattress.

What is an adjustment period?

After sleeping on an old mattress, all new mattresses require a period of adjustment. Your body is accustomed to your current sleeping surface and a change will require your body to adapt. Often it takes a week or more to adjust to the new surface to see the positive benefits. Rest assured you will be sleeping better with correct support after the break in period.

Do I need a mattress protector?

Yes we recommend a mattress protector to increase the life of your mattress. It is also required to use one for the 100 day comfort trial.

How do I cancel my order?

Fill out a call back request here.

How do I get a refund?

Fill out a call back request here

How do I schedule a return?

Fill out a call back request here

My order is damaged, what should I do?

If your order is delivered damaged you should contact us immediately and we will arrange for a replacement at no additional cost. To exchange a mattress please see our 100 Day Mattress Comfort Guarantee (above) as it would apply.


Return items must be unused and in original condition. Any original delivery charges and service charges are not refundable. Additional return fees may apply in remote delivery areas.



What is the Real Bed warranty?

Every Real Bed comes with 25 year full replacement coverage against spring breakage and a 10 year pro-rated warranty against other defects including any physical flaw in the mattress that causes the cushioning material to degrade despite normal usage and proper handling and body impressions exceeding 1.5" on an otherwise not worn out mattress. There is no warranty for the Real Bed Topper. If a mattress and topper are purchased together, the warranty applies to the mattress only. The complete warranty can be found here.

How do I file a warranty claim?

Please contact us here to schedule a call back regarding any warranty issue.

OTHER QUESTIONS

Do you have a referral-affiliate program?

Yes we do have an affiliate program. Please contact us here for more information.

How do I redeem a coupon?

Simply enter the code in the discount code box on the checkout page and click update. That's it! Special offers codes cannot be combined with other promotions or offers.

How do I set email preferences?

How do I change my password?

Fill out a call back request here.

What is your privacy policy?

We love our customers and never share your data. You can find our complete privacy policy here.