Frequently Asked Questions


PRODUCT

What makes Real Bed different?

Real Bed is more than a bed in a box. We craft each mattress at our own factory, cutting out the middle man even more than most manufacturers. Filled with more of the good (100% natural latex, wool, coconut fiber, organic cotton) and absolutely none of the bad (no petrochemicals, solvents, poly foams, off-gassing), it's the best natural latex mattress under $1000 you can buy.

Why buy a latex mattress?

Natural latex mattresses are better for your health and the environment. Naturally cool, breathable and anti-bacterial, our latex us manufactured using the most eco-friendly methods possible. Latex offers an overall healthy sleep. A natural foam, it is extremely resilient and superior to other foams in relieving pressure points.

What is the difference between springs, foam, latex, memory foam?

The base for any great mattress is in the springs. They provide a lifetime responsive surface for all types of comfort padding like latex or polyurethane foams. That's why we make the very best pocketed coil spring unit in our own factory and don't buy off the shelf units found in other mattresses.A base of just foam does not provide the durability, pressure relief or response of springs found in a Real Bed. Even with multiple layers of foams.For comfort padding Real Bed uses latex to provides cool, durable support. Memory foam and other petroleum based foams found in other mattresses have chemical content and tend to produce heat when in contact with a sleeper.Latex is natural, comfortable and has a far longer life than other foams.

How do I care for my mattress?

Proper care is important for keeping your mattress pristine throughout it's life. We recommend using a waterproof, oil proof mattress protector. Moisture from your body and the environment can get trapped in the upholstery of the mattress, causing it to compress over time. A mattress protector guards against this. We also recommend frequent rotation of your mattress, to achieve even wear. To do this, rotate your mattress from head to foot. In the beginning, do it as often as is practical. After, once a quarter will suffice.

Are there any chemicals in Real Bed mattresses?

No. There are no chemicals or solvents used in Real Bed mattresses.

Is Real Bed environmentally friendly?

Real Bed is extremely environmentally friendly, we make sure of it. We use only materials that are certified to stringent EU standards, surpassing even US compliance. 

Is Real Bed 100% organic?

Real Bed is not 100% organic, but is made with all natural and organic materials that are rigidly environmentally friendly and inert. It's truly safe, environmentally friendly, green mattress at a better price.

What type of bed do I need for a Real Bed mattress?

TBA

What is the difference between springs, foam, latex, memory foam?

The base for any great mattress is in the springs. They provide a lifetime responsive surface for all types of comfort padding like latex or polyurethane foams. That's why we make the very best pocketed coil spring unit in our own factory and don't buy off the shelf units found in other mattresses.A base of just foam does not provide the durability, pressure relief or response of springs found in a Real Bed. Even with multiple layers of foams.For comfort padding Real Bed uses latex to provides cool, durable support. Memory foam and other petroleum based foams found in other mattresses have chemical content and tend to produce heat when in contact with a sleeper.Latex is natural, comfortable and has a far longer life than other foams.

How long will my mattress last?

With proper care, your mattress should last ten to fifteen years. Proper care would include using a waterproof mattress protector, rotating your mattress, and having proper support for your mattress.

Will my sheets fit my mattress?

Any sheets bought in the past 5 years or should fit Real Bed. If you are concerned your sheets will not fit, consider purchasing "deep pocketed" sheets.

What is the difference between Real Bed and Real Bed Pillow Top

Real Bed Plus is the softer companion to Real Bed. There is an extra inch and a half of Talalay latex for a more supple cushion on top. While Real Bed is more suited for back or side sleepers, Real Bed Plus can accommodate side and stomach sleepers.

How long will it take for my mattress to settle in?

Your mattress will settle in over a period of about 30 days.

Why isn't my mattress the correct height right away?

Your Real Bed mattress will take 24 hours to regain its full height after being unpacked.

ORDERING & SHIPPING

What payment methods do you accept?

All Major Credit Cards, Visa, Mastercard, American Express, Discover and Pay Pal. Financing is also available. Just look for the Bread symbol.

Do you have financing?

Yes we offer Bread financing for any of your purchases. The application can be found throughout our site.

Is there sales tax on my order?

Taxes apply in New York, New Jersey and Pennsylvania.

How much does shipping cost?

We offer free delivery to most U.S. addresses. Contact us for quotes for Alaska, Hawaii or international deliveries.

Where do you ship?

Shipment to most U.S. addresses in the contiguous 48 states is made by FED-EX. Shipment to remote locations, off mainland, Hawaii, Alaska, Canada and international addresses is easily arranged (submit a call back form for a quote).

When will I get my mattress?

Items that are in stock are ready to ship within a few days. Delivery is standard 3-7 days based on location. When you add an item to your cart, availability is shown next to each item on your order.

What shipping service do you use?

FED-EX ground. Your mattress will be shipped in a box to your door in a few days. Get a friend to help you unwrap. It's simple and easy.

How big is the box?

TBA 

Do you ship to Canada?

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How can I track my order?

Your email confirmation will provide a FED-EX tracking number. You can track your package by clicking the link. If you have any problems with tracking please contact us here (contact page link)

Can I schedule a delivery time?

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Can I get in-home delivery?

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RETURNS + EXCHANGES

How does the 100 day trial work?

We want you to be comfortable and our no hassle 100 Day Comfort Trial guarantees it. If you are not comfortable on your Real Bed mattress simply contact us within 100 days of delivery for a refund.

What is an adjustment period?

All new mattresses require a period of adjustment. Your body is accustomed to a certain sleeping surface. Often it takes a week or more to adjust to the new surface to see the benefits.

Do I need a mattress protector?

Yes we recommend a mattress protector to increase the life of your mattress. It is also required to use one for the 100 day comfort trial.

How do I cancel my order?

Fill out a call back request here. (link to call back page)

How do I get a refund?

Fill out a call back request here. (call back page link)

How do I schedule a return?

Fill out a call back request here. (call back page link)

My order is damaged, what should I do?

If your order is delivered damaged you should contact us immediately and we will arrange for a replacement at no additional cost. To exchange a mattress please see our 100 Day Mattress Comfort Guarantee (above) as it would apply.Return items must be unused and in original condition. Any original delivery charges and service charges are not refundable. Additional return fees may apply in remote delivery areas.

What is the Real Bed warranty?

Every Real Bed comes with 25 year full replacement coverage against spring breakage and a 10 year pro-rated warranty against other defects (including any physical flaw in the mattress that causes the cushioning material to degrade despite normal usage and proper handling and body impressions exceeding 1.5" on an otherwise not worn out mattress). You can find the warranty here. (link to warranty page?)

How do I file a warranty claim?

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Should I get a mattress protection plan?

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OTHER QUESTIONS

Do you have a referral program?

We want you to be comfortable and our no hassle 100 Day Comfort Trial guarantees it. If you are not comfortable on your Real Bed mattress simply contact us within 100 days of delivery for a refund.

How do I redeem a coupon?

All new mattresses require a period of adjustment. Your body is accustomed to a certain sleeping surface. Often it takes a week or more to adjust to the new surface to see the benefits.

How do I set email preferences?

Yes we recommend a mattress protector to increase the life of your mattress. It is also required to use one for the 100 day comfort trial.

How do I change my password?

Fill out a call back request here. (link to call back page)

What is your privacy policy?

Fill out a call back request here. (call back page link)